Help
Help & FAQ
Signing up
How do I sign up?
Choose your role, verify your email and details, then start using your workspace.
Can I explore without an account?
Yes. Use “Explore as guest” in the app to browse.
OTP verification
I did not receive my verification code.
Check your spam folder and your email address, then request a new code. If it still fails, contact support.
Forgot password
How do I reset my password?
Use “Forgot password” on the sign-in screen and reset with your email or phone.
Document verification
Which documents are needed?
Recruiters: Emirates ID and Employee ID. Vendors: Emirates ID and Trade Licence. Institutions: Emirates ID, Trade Licence, emirate and authority certificate.
What happens with fraudulent documents?
Accounts using fraudulent documents are suspended.
Subscriptions & cancellation
How do I cancel?
Profile > Subscription. Access continues to the end of the paid period. Subscriptions auto-renew until cancelled.
How is Android billed?
Android is billed via Stripe. Digital plans on iPhone bill through Apple In-App Purchase — coming soon.
Orders & tracking
Where do I track an order?
In the app, under your orders. The website has no shop.
Interviews
How do video interviews work?
Recruiters schedule interviews in the app and run them in-app. Camera and microphone access is used for the call.
Deleting your account
How do I delete my account?
In the app: Profile > Delete Account. Or request it on the delete-account page.
Contacting support
How do I contact support?
Email or WhatsApp. See the support page. Replies 10:00–18:00 GST.
Still stuck? Contact support.